Our engagements

secure payment

A 100% secure payment !

Securing payment transactions

Your payments on our website are secured by SSL encryption, the most advanced security software currently available for online transactions.

E-transaction service of our bank Crédit Agricole.

 

Confidentiality and security of your personal information

 

To ensure your privacy and security, your payment information is protected and encrypted before it is sent.

 

Validation check with authorization request

 

If you pay by credit card, an application for payment authorization will be systematically sent to you.

Your order will be validated only after receipt of your payment authorization.

This reduces the risk of fraudulent payment.

 

Securing our website

 

Security does not stop at your bank details.

We guarantee you total confidentiality on all the information that you transmit to us, our site being totally secure (internet address starting with https and padlock in the status bar).

You do not want to pay online, we offer you other payment methods - find out more

fast delivery

We deliver quickly in France and Europe

Our warehouse is located in France (Brittany).

This allows us to deliver quickly and efficiently upon receipt of your payment.

As an indication, the average delivery time in Metropolitan France excluding Corsica is 3 to 5 working days upon receipt of your payment.

We inform you by email of the delivery of your parcels and our carrier contacts you by telephone for the delivery appointment.

 

Our delivery service : more information – here

 

We make every effort to ensure the availability of products in stock.

 

If, however, an item should be out of stock, we will contact you immediately to inform you.

You then have the choice to keep your order deliverable or cancel it with full refund.

If you maintain it, in the case of a split delivery, we will bear the cost of any extra costs of delivery that this entails.

satisfied or refunded

Satisfied or refunded ...

14 days to change your mind

 

If you change your mind or if you are not satisfied with the product (s) received, you have 14 working days after receipt of your order to return your order.

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Customized customer service

One of our priorities … Satisfy you
Our sales team is at your disposal to give you useful advice during all stages of your order

 

You wish to be advised on your project,

You need help choosing your garden furniture,

You have trouble ordering,

Want to know more about our products,

You wonder about the delivery of your order,

etc …

 

We are happy to answer all your requests

contact us

sav performing

Our After Sales Service is at your disposal

Our after sales service is located in our warehouse in France.

 

If you have questions about our products and / or their assembly, our After-Sales Service is at your disposal to inform you and advise you.

If there is a problem with a piece (s) of the furniture that you have received, we will send you the spare part (s) for free and at our expense.

warranty 2 years

The manufacturer warranty is 2 years

“It’s short … you’ll tell me!”

 

Under conditions of normal use, your furniture will last for many, many years. White cedar is indeed a very durable and robust wood.

The testimonials of our customers have confirmed their satisfaction both of use but also investment in the long term.

 

If unfortunately, a problem occurs ! You must inform our company of the damage suffered.

 

Do not forget to attach to your claim your invoice and if possible photos so that we can act as quickly as possible.

If the product proves to be defective, you will have the choice between a repair, an exchange or a complete refund.

All return and delivery costs are free.

Slots in the wood are not part of the commercial warranty and legal warranties of the manufacturer.

 

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