Delivery

Delivery everywhere in France, in the European Union and outside the European Union


Delivery areas
and
Shipping cost

FOR A DELIVERY IN FRANCE, including CORSICA

You can place an order directly on the Cèdre & Rondins website

 

for metropolitan France and Corsica

 

except for DOM/TOM.

Delivery charges are applied when you place an order on the Cèdre & Rondins site.

They are calculated automatically according to the weight of the packages and the delivery address that you indicate to us.

 

The price of the delivery charges is indicated BEFORE the validation of your order

 

No shipping costs are applied for a withdrawal of packages directly to our warehouse (FRANCE – Britain).

FOR DELIVERY IN THE DOM / TOM

Please contact Cèdre & Rondins who will study the most advantageous and least expensive delivery solution.

FOR DELIVERY IN THE EUROPEAN UNION
(outside of France)

Please contact Cèdre & Rondins

A detailed estimate with delivery charges will be sent to you quickly according to your request

No shipping costs are applied for a withdrawal of packages directly to our warehouse (FRANCE – Britain).

FOR DELIVERY OUTSIDE EUROPEAN UNION

Please contact Cèdre & Rondins

A detailed estimate with delivery charges will be sent to you quickly according to your request

Taxes, fees and customs duties are the responsibility of the customer. This price is calculated by the customs service. It is to be paid to the customs service at the time of delivery. Cèdre & Rondins can tell you the approximate amount of these fees.

No shipping costs are applied for a withdrawal of packages directly to our warehouse (FRANCE – Britain).

Delivery time

The indicative average delivery time is 3 to 5 working days for metropolitan France (excluding Corsica) and 10 working days for Corsica, upon receipt of your payment, subject to the availability of products in stock.

 

To deliver quickly, Cèdre & Rondins works in partnership with:

– the FRANCE ALLIANCE courier service for small volumes and / or small quantities. Packages are delivered without pallets.

– ZIEGLER – DACHSER – KUEHNE & NAGEL carriers for large volumes and / or large quantities. Packages are usually delivered on pallets.

Delivery tracking

You can contact us at any time to know the follow-up of your order.

 

We inform you by email when your parcels are delivered to our carrier.

He contacts you by phone to arrange a delivery appointment.

On the day of delivery, the driver gives you a voucher.

Before signing it, you must check the conformity of the packages (number of packages, condition of packages and their contents).

The delivery does not include the assembly of the products by the driver.

Delivery is in front of your house, on the sidewalk or on the property line.

We strive to offer you a quality service.

 

However, should an incident beyond our control occur, we remind you how to proceed.

 

In case of missing parcel(s), you must notify it with details on the transport document (voucher) before signing it.

In the event of anomalies (torn and / or opened packaging, missing or damaged products …) and / or non-conformity of the order, you must refuse the parcel(s) and indicate with details on the document of transport the reasons for your refusal before signing it.

Finally, it is important to report quickly (within 3 days) the delivery incident. We will be able to offer you a solution that will bring you satisfaction.

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